These required them to refund customers for package holidays that were cancelled due to the COVID-19 pandemic within 14 days. The High Court agreed with the Competition and Markets Authority (CMA) that Truly Travel Ltd and Alpha Holidays Ltd – which traded as Teletext Holidays and Alpharooms respectively – breached the Package Travel and Linked Travel Arrangements Regulations (PTRs). CMA chief executive: “we hope the decision will make it easier for people to get their money back for a cancelled holiday in the future”.Sign up to our weekly Money newsletter here. Get the latest money saving and benefits news sent straight to your inbox. “It is always a good idea to check travel insurance policies, particularly those taken out more recently, as newer policies will probably not cover you for cancellations as a result of Covid-19.” “Top advice includes using a credit card if spending more than £100 and always checking refund and cancellation policies before booking. As restrictions start to ease, many people will now be making holiday plans for 2021 and helping the economy to recover. “Securing refunds for cancelled travel bookings was one of the most common issues raised with our advisers last year. In February, paid out £1 million to thousands of customers whose holidays were cancelled because of Covid-19, but only after being threatened with similar court action by the CMA.Ĭommenting on the development, Colin Mathieson from Advice Direct Scotland, which runs Scotland’s national consumer advice service consumeradvice.scot, said: “This is welcome news for holidaymakers, who have had to wait months for the refunds they are entitled to. Therefore, we are extremely disappointed with the CMA announcement that seemingly ignores the reality of the challenges we face through no fault of our own." "We have also provided real-time plans on how and when we can refund all customers. "We have been in continuous dialogue with the CMA providing evidence of why the refund process has been delayed. It went on: "Teletext Holidays have consistently stated our commitment to refund all customers as quickly and practically as possible. Teletext Holidays said in a statement that customers' money for flights is passed on to airlines at the time of a booking, and it is "experiencing very long delays" in that being returned. It told the firm it could avoid potential court action by signing formal commitments to refund affected consumers and ensure compliance with Package Travel Regulations, but, the company has not agreed to provide undertakings ‘that are sufficient to address the CMA's concerns’, according to the watchdog. The CMA said it wrote to Truly Holdings Ltd - which operates Teletext Holidays - in March, setting out its concerns and giving it ‘an opportunity to address them’. Consumer tips on refund policies as people start making holiday bookings and spending money on the high street.Essential guide to travel insurance when planning a staycation anywhere in the UK this year.The Competition and Markets Authority said the firm has failed to address its concerns over refunds (Image: Daily Record) Read More Related Articles
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